Achieve Cultural Alignment!
Our international research capabilities are a seamless extension of our U.S. work. Whatever research we complete in the U.S. we can replicate worldwide.
B2B Customer Satisfaction/Brand Loyalty Measurement Programs (The Ultimate Question); Net Promoter® Score; and Voice of the Customer (VoC) Essential Resources can design a customer satisfaction/brand loyalty measurement program that meets your company’s requirements, whether you need the program to meet a quality management program
Mitigating Risk Utilizing Market Research Due Diligence Support In the high stakes world of mergers & acquisitions, joint ventures, and capital investment, savvy Investors seek insight into the target company’s customer attitudes and behaviors. Understanding that customer behavior, and what drives it, can
Point In Time And Tracking Surveys Custom Market E-Newsletters Tracking Surveys are commonly done as part of a continuous quality improvement program and standard’s requirements. Essential Resources has taken traditional market newsletters and totally reinvented their content and focus. We have turned Newsletters
And when a customer’s perceptions clash with your reality, perception will win every time – because a customer’s perception is reality.